Frequently Asked Questions (FAQ)

PLEASE FEEL FREE TO CONTACT US USING THE CONTACT FORM SHOULD YOUR QUESTIONS NOT BE ADDRESSED BELOW.

Can product be returned?

PLEASED BE ADVISED THAT ALL SALES ARE FINAL AND THAT NO RETURNS WILL BE ACCEPTED. THE NATURE OF FUNDRAISERS MAKES THIS POLICY 100% FIRM.


Where do you ship to and are there any restrictions?

THE GEOGRAPHIC AREA THAT WE SHIP TO IS DETERMINED BY THE INDIVIDUAL PRODUCTS. SOME ARE RESTRICTED TO CERTAIN CITIES WITHIN ALBERTA (SEE PRODUCT COST/PROFIT FOR RESTRICTIONS) HOWEVER ARE PRIME FOCUS AT THE MOMENT IS THE PROVINCE OF ALBERTA BUT WE WILL ENTERTAINS OTHER AREAS OF THE COUNTRY BASED ON FURTHER DISCUSSION

DELIVERY CRITERIA – THE DELIVERY TIME AND LOCATION ARE PRE DETERMINED PRIOR TO ANY FUNDRAISING EVENT STARTING. THE AGREED APON DELIVERY (AND ESPECIALLY TIMES) CANNOT BE CHANGED IN MOST CASES DUE TO OTHER DELIVERY COMMITMENTS.

Do you have customer service?

Now this is an interesting question. i left it in place because this was a sample question in the web developer. We always do our best to look after customers even if they drive us crazy. We endeavour to fit the customers needs however a fundraiser once set up must be adhered to due to the nature of the event. Thus although we certainly try to look after your requirements we in all honesty cannot change much once the fundraiser has started.

Can Sales People be tracked?

Sales people can be tracked but the method changes depending on the fundraiser you are conducting. If you are conducting a traditional fundraiser you simple write the sales persons name on the order forms. If you are conducting an online fundraiser the customer inputs the sales reps name online. (please go to the online section for a complete explanation)

Is there a Cost to setting up the online store?

Setting up the online store takes time and there is a cost associated with it. However we do not charge the fundraising organization for this. Instead for for some products there is a $1 or $2 delivery charge that is paid by the customer per order but not per item.  You can combine orders to reduce these fees however we may charge for a minimum number of transactions to ensure the costs are recovered.

ARE THERE FEES FOR VISA/MC AND PAYPAL?

There is a cost associated with visa/mc and PayPal. When using the online store for the fundraising platform (and combo) the fundraising organization is responsible for these fees however do not have to pay for them upfront. Instead they are simple taken out of the commission The fees currently at 3% plus a 30 cent per order fee. These fees are associated with the payment platforms and are not produced by our company.

ARE THERE ANY MINIMUM RETAIL SALES REQUIREMENTS? 

YES THERE ARE MINIMUMS ASSOCIATED WITH EACH VENDOR WHEN YOU ARE CONDUCTING EITHER THE ONLINE, TRADITIONAL OR COMBO STYLE OF FUNDRAISER. A MINIMUM RETAIL SALES LEVEL OF $300 PER VENDOR IS REQUIRED IN ORDER TO RECEIVE THE FUNDRAISING WHOLESALE PRICE. IF YOU DO NOT REACH RETAIL SALES OF $300 FOR A VENDOR YOU WILL ONLY GET 10% OFF THE RETAIL PRICE. THIS WILL ENSURE THAT YOU DO NOT LOSE MONEY.

ARE THERE MINIMUMS FOR THE OTHER STYLES OF FUNDRAISERS?

THERE ARE MINIMUM PURCHASE REQUIREMENTS FOR THE PRODUCTS RELATED TO THE OTHER STYLES OF FUNDRAISERS BUT THE RETAIL SALES ARE UP TO YOU. PLEASE REFER TO EACH PRODUCT AND EACH FUNDRAISING STYLE FOR COMPLETE DETAILS.